Refund policy

Diamond Direct Luxury – Refund & Return Policy

We follow a strict quality control process, but in case of any issue, we are here to assist

1. Return Eligibility

Returns are accepted only if:

Product is damaged, defective, or incorrect
Claim is made within 3 days of delivery
Product is unused and in original packaging

2. Proof Requirement (Important)

An unboxing video is highly recommended.
Without proof, claims may be rejected.

3. Non-Returnable Cases

Change of mind
Slight color variation (due to lighting/screen)
Used, washed, or damaged items by the customer

4. Return Process

To initiate a return, please share:

Order number
Clear images/video proof

Our team will respond within 24–48 hours

5. Refund Process

Refunds are processed after inspection.
Timeline: 5–7 working days
Methods:
- Bank transfer
- JazzCash / EasyPaisa

6. Exchange Policy

Allowed for: Defective items or size issues (if applicable).
Subject to stock availability.

Scenario	Responsibility
Faulty Products	Company bears cost
Other Cases	Customer pays shipping